FAQ

Is your soap made with lye?

Here’s a fact: ALL true soap is made with lye. Saponification is the process in which fats and oils are transformed into soap after mixing with lye (sodium hydroxide or potassium hydroxide) and water. Companies may list their ingredients in the form of this final saponification (i.e. “sodium cocoate” or “sodium olivate”) to avoid scaring the average consumer, but you’re not the average consumer. You now know that these terms just mean “saponified coconut oil” or “saponified olive oil.” No lye, no soap, no lie.

Are your products vegan? What about nut oils or common allergens?

Dive Bar Soap Company vows to use only vegetarian-friendly ingredients. We use butters and oils derived from plants such as coconut, olive, shea, avocado, mango and cocoa. We cannot claim, however, to offer strictly vegan products as we may use natural beeswax, honey, wool, lanolin and goat’s milk in some of our products. Likewise, we try to limit our use of nut-derived products. If we decide to use any items, such as walnut powder or almond oil, we will list it in the ingredient section of each product online and on the physical product packaging. Please contact us at info@divebarsoapcompany.com if you should have any other ingredient questions.

Will my bar look exactly like the picture?

While we make an effort to represent our products in an accurate way, our handcrafted items may vary slightly in design. Some designs are inherently different with each cut, and we will mention that in its description. Therein lies the joy in purchasing from a small-batch maker; your product will be unique and made with love and care. However, if you receive something you aren’t thrilled with, please reach out to us so that we may make adjustments.

How are your products packaged? Do you use plastic?

When considering what type of package to use for our products, we consider its environmental impact, function, practicality during use and cost. Given these parameters, we make every effort to reduce our plastic use and offer reusable and recyclable packaging. However, if the alternatives do not spark joy, or if the packaging costs exponentially more than the product within, we ain’t gonna use it. That being said: we LOVE our crunchy granola-eating friends out there. If there is something that you would like custom-made or custom-packaged, please drop us a line.

Here is a list of what is currently used:

Soap Bars - kraft cardboard boxes
Felted Soap - kraft paper cigar-type band or string and kraft tag (for specialty shapes)
Soap Dishes - kraft paper cigar-type band
Lip Balm - plastic twist tubes
Sugar Scrub Mini Bars - #1 PET tray and kraft sleeve
Itsy Hand Scrub Cubes - #1 plastic PET jar
Bath Bombs - Paper band and Biolefin® biodegradable shrink wrap
Bubble Dough - #5 PP plastic jars and Biolefin® biodegradable shrink wrap (an added #1 plastic PET box for multi-pack sets only)
Shampoo and Conditioner Bars - paper wrap
Rollerball Perfumes - amber glass with stainless roller
Candles - glass jar with metal lid
Incense - paper box and polypropylene insert bags

To which shelter are you currently donating soap bars?

For our Buy One, Give One program, we currently donate to Housing Forward in Maywood, IL and to the Eco Soap Bank. If you know of a local shelter in need, please reach out to us. We’re happy to spread the love around.

What is your shipping policy?

You can expect your order to be processed within 2-3 days of receipt. USPS generally delivers within 1-3 days thereafter.

DOMESTIC

We ship via USPS (First-Class or Priority Mail, depending on size and weight.) Shipping charges for your destination will be estimated at checkout. If you should need expedited shipping, please choose Priority Mail Express at checkout.

INTERNATIONAL

Unfortunately, we aren’t shipping internationally at this time.

Do you offer discounts?

We offer free shipping on orders with a subtotal of $79 or more. To redeem, use the current code (located on the banner at the top of the site.) Because it’s a shipping discount, you will need to enter the code in the field after entering your shipping information at checkout. If you’re using Apple Pay or similar, you’ll need to bypass this option in order to redeem the code for a discount.

What is your return policy?

If you have an issue with your order, we will do our best to make it right. Please contact us at info@divebarsoapcompany.com, or the “Contact” page on this site, so that we may help.

Do you take custom orders?

Maybe. What do you have in mind? If we are able, we are happy to oblige. Some of our best items came from the ideas of our customers and friends. Contact us to discuss your thoughts on custom items.

FAQ